Privacy notice
This privacy notice provides an overview of the information we collect about you, how we use and protect it. It also provides information about your rights. Further details can be found in our full privacy notice available at bupa.co.uk/privacy. If you would like a paper copy of the full privacy notice, please ask a member of the Practice staff, or contact the Bupa Privacy team on the details below.
Information about Bupa
Bupa is registered with the Information Commissioner’s Office. Bupa is comprised of a number of trading companies, many of which also have their own data protection registrations. For company contact details, visit bupa.co.uk/legal-notices
Categories of personal information
We process two categories of personal information about you and/or, where applicable, your dependants, namely standard personal information (eg information we use to contact you, identify you or manage our relationship with you); and special categories of information (eg health information, information about race, ethnic origin and religion that allows us to tailor your care, and information about crime in connection with screening).
Data protection contacts
If you have any questions, comments, complaints or suggestions about this notice, or any other concerns about the way in which we process information about you, please contact us at [email protected] or write to Bupa Data Protection, Willow House, 4 Pine Trees, Chertsey Lane, Staines-upon-Thames TW18 3DZ. You also have a right to make a complaint to your local privacy supervisory authority. Bupa’s main establishment is in the UK, where the local supervisory authority is the Information Commissioner, who can be contacted at:
Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow,
SK9 5AF, United Kingdom.
Tel: 0303 123 1113
(local rate) or +44 (0)1625 545 745
(national rate).
How long we retain your personal information
Bupa retains your personal information in accordance with retention periods calculated using criteria detailed in the full privacy notice available on our website.
International transfers
We work with companies that we partner with, or that provide services to us (such as healthcare providers, other Bupa companies and IT providers) that are located in, or run their services from, countries across the world. As a result, we transfer your personal information to different countries including transfers from within the UK to outside the UK, and from within the EEA (the EU member states plus Norway, Liechtenstein and Iceland) to outside the EEA, for the purposes set out in this privacy notice. We take steps to make sure that when we transfer your personal information to another country, appropriate protection is in place, in line with global data protection laws.
Marketing and preferences
We may use your personal information to send you marketing by post, telephone, social media platforms, email and text. We only use your personal information to send you marketing if we have either your consent or a legitimate interest. If you don’t want to receive personalised marketing about similar Bupa products and services that we think are relevant to you, please contact us at [email protected] or write to Bupa Data Protection, Willow House, 4 Pine Trees, Chertsey Lane, Staines-upon-Thames TW18 3DZ
Purposes and lawful grounds of our processing personal information
We process your personal information for the purposes set out in our full privacy notice, including to administer our relationship with you (including providing health services, and for claims and complaints handling), to monitor performance and in order to protect the rights, property, or safety of Bupa, our customers, or others.
The legal ground upon which we process personal information depends on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests, or it is required or permitted by law.
Sharing your information
We share your information within the Bupa group of companies, with relevant policyholders (including your employer if you are covered under a group scheme), with funders commissioning services on your behalf, those acting on your behalf (eg brokers and other intermediaries) and with others who help us provide services to you (eg healthcare providers) or from whom we need information to handle or verify claims or entitlements (eg professional associations). We also share your information in accordance with the law. You can read more about what information may be shared in what circumstances in our full privacy notice.
Ways in which we obtain personal information
This privacy notice applies to anyone who interacts with us in relation to our products and services, in person and via any channel (eg email, website, telephone, app etc). We obtain personal information from you and from certain third parties (eg those acting on your behalf, like brokers, healthcare providers etc). Where you provide us with information about other individuals, you must ensure that they have seen a copy of this privacy notice and are comfortable with you doing this.
Your rights
You have rights to have access to your information and to ask us to rectify, erase and restrict use of your information. You also have rights to object to your information being used, and to ask for the transfer of information you have made available to us.
Total Orthodontics and Bupa Dental Care are trading names of Oasis Dental Care Limited. Registered in England Wales No: 00478127. Registered office: Bupa Dental Care, Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.
