Patient FAQs
We’ve answered some frequently asked questions below regarding the consolidation of Total Orthodontics practices.
What is happening?
Bupa Dental Care is planning to close, sell, or merge a number of dental practices across the UK. This affects several Total Orthodontics practices.
Why is this happening?
As with many other dental providers, our business has been affected by the widely reported national shortage of dentists to deliver NHS dental care and increased running costs caused by inflation and energy prices.
Which practices are affected?
You can see a full list of affected practices on our news page.
When will the changes take place?
Bupa will be working with the affected practices over the coming months and expects to complete the planned closures by summer 2023. During this period, please continue to visit the dental practice as you normally would.
We will be writing to all affected patients in due course to explain what is happening and what it means for them, including information on how to find alternative care.
How will patients at affected practices be impacted by this announcement and how are they being updated?
We understand the impact that this announcement will have on patients at affected practices and are only taking this decision as a last resort. Our key priority is to ensure our patients continue to receive high quality care and that we support our people, redeploying affected colleagues to continue their careers with us.
We know how difficult it can be to access dental care. We will be writing to all affected patients to explain what is happening and how this may affect them.
I am in the middle of treatment at a practice due to close, what will happen about that?
We aim to complete all ongoing treatment before these changes take place. We will write to you to explain what's happening and what it means for you in due course. Until then, please continue to visit the dental practice as you normally would- your treatment will continue as normal with your current dentist.
I am in the middle of treatment at a practice due to be sold, what will happen?
All ongoing treatment will continue as normal, so please continue to visit the dental practice as you normally would. We will write to you to explain what's happening and what it means for you in due course.
What will happen to your employees?
We will be supporting all impacted colleagues by exploring alternative opportunities to redeploy them to continue their careers with Bupa in our dental practices and across our wider business.
Bupa remains fully committed to the UK dental market and provision of quality NHS and private services.
If you have questions about patient finance, please visit Patient finance for more information.
If required, you can access the following documents here:
Total Orthodontics and Bupa Dental Care are trading names of Oasis Dental Care Limited. Registered in England Wales No: 00478127. Registered office: Bupa Dental Care, Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.
