It’s really important to us that we meet your needs and exceed your expectations. We try and ensure that all of our patients are pleased with their experience of our service. We take any concerns a patient may have very seriously.
So if you have an issue you wish to raise regarding any aspect of your care, please let us know. We will do all that we can to resolve it, promptly and professionally. If there’s anything about your care you’d like to discuss with us, it’s best to first get in touch with the Practice Manager.
How you can get in touch
If after speaking to the Practice Manager, you would like to further discuss any issues, please direct your concerns to our Customer Service Manager.
PRIVATE & CONFIDENTIAL
Customer Service Manager
Total Orthodontics Limited
Cecil Pashley Way
If you would prefer not to discuss your grievance(s) with us, then please contact NHS England at :
PO Box 16738
Tel: 0300 311 22 33
Please enter “For the attention of the Complaints Team” in the subject line.
If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Ombudsman, who is independent of the NHS and government.
To make a complaint visit: http://www.ombudsman.org.uk/make-a-complaint/contact-us or call 0345 015 4033
Dental Complaints Service
2 Cherry Orchard Road
Tel: 020 8253 0800
For further information please visit: www.dentalcomplaints.org.uk
NHS & private patients
Care Quality Commission
Newcastle Upon Tyne
Tel: 03000 616161
For further information and to contact the Care Quality Commission visit: www.cqc.org.uk/contact-us